サービスマネジメントシステム

Service Management System

Service Management Policy

SMS Scope

Service Management Plan

SMS Objectives

Top Management

SMS Documentation Control

Process Owner

Service Owner

Stakeholder

Competence Management

SMS Resource Management

Internal Audit

Management Review

Performance Evaluation

SMS Effectiveness Evaluation

System Audit

Process Maturity

Corrective Action

PDCA Cycle

Nonconformity

Preventive Action

Compliance

Internal Control

Risk Management

Information Technology Infrastructure Library

Control Objectives for Information and Related Technologies

Service Lifecycle

Service Value System

Service Strategy

Service Design

Service Operation

Service Transition

Four Dimensions Model

Practice

Guiding Principles

Service Value Chain

Value Co-creation